Frequently Asked Questions

We offer a lifetime guarantee against all manufacturing defects. If your gear has a defect, we’ll send you a replacement or organise a repair – anywhere in the world.

This second paragraph is where some companies might list their endless conditions, exclusions, and sub-clauses to their reckless first sentence. But we’re big believers in common sense – a defect is a defect – and we won’t use legal jargon as a rock to hide under when you come knocking. Problems with our gear are incredibly rare, but we know how good it feels to have a solid warranty backing you up when you’re on the road. If any of our gear falls short of our high quality-control standards, we’ll make it right.

Ultimately, any gear that takes a severe beating over a long period of time will eventually show signs of wear and tear. This isn’t considered a defect – but drop us a line if you’re in doubt, and we’ll be straight with you either way.

If you're in the U.S. and want to request a warranty refund or replacement, you can do it here. If you live outside the U.S. and have a warranty issue, it's best to contact us directly.

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Oops! No worries. You can switch off Messenger notifications on the order status page linked in your confirmation email or we'll do it for you. Just ask us on Messenger or shoot a quick email to feedback[at]minaal[dot]com.

Minaal gear is designed for the business traveller—male or female—who needs to stay professional while navigating everything from sweaty tropical capitals to frosty Alaskan outposts. It's designed for the digital nomad, who roams by rickshaw every day from apartment to cafe to bus stop to temple. For the office worker, who needs to fit gym shoes and fragile devices in the same bag and not look out of place in the elevator. For the European adventurer, who needs something equally suited to walking tours through Prague, train rides through the Alps, and rugged hikes through the Slovenian woodlands.

If you don’t love dragging wheeled suitcases up endless flights of stairs; if you’re ready to shed your unwieldy 80L hiking pack and embrace a minimalist style of travel; if you want to skip queues at airports and move swiftly through security, and be the envy of hassled-looking travellers everywhere—then you’re a lot like us, and exactly who we had in mind when we designed our products!

Hip belts, shirt protectors and the like are absolute essentials for some travellers, but they’re not for everyone. We’re all about giving you the choice. Personally, we think it’s better to make 25 hip belts for the 25 people who really want those hip belts, than to make 100 and add that extra production cost to everyone’s purchases.