We offer a lifetime guarantee against all manufacturing defects. If your gear has a defect, we’ll send you a replacement or organise a repair – anywhere in the world.
This second paragraph is where some companies might list their endless conditions, exclusions, and sub-clauses to their reckless first sentence. But we’re big believers in common sense – a defect is a defect – and we won’t use legal jargon as a rock to hide under when you come knocking. Problems with our gear are incredibly rare, but we know how good it feels to have a solid warranty backing you up when you’re on the road. If any of our gear falls short of our high quality-control standards, we’ll make it right.
Ultimately, any gear that takes a severe beating over a long period of time will eventually show signs of wear and tear. This isn’t considered a defect – but drop us a line if you’re in doubt, and we’ll be straight with you either way.
If you're in the U.S. and want to request a warranty refund or replacement, you can do it here. If you live outside the U.S. and have a warranty issue, it's best to contact us directly.